Refund policy
Because each artwork is custom-made to order just for you, we are only able to offer refunds or replacements if your item arrives damaged or if you receive the wrong product.
We do not accept returns or exchanges for reasons such as personal preference, incorrect size selection, or changes of mind.
You have 30 days from the purchase date to start a return request. After 30 days, we are unable to offer a refund or replacement.
How to Request a Refund or Replacement
Please email us at support@turnmefineart.com with:
-
Your order number
-
A short explanation of the issue
-
Clear photos showing the damage or error
Please contact us before sending anything back. We cannot accept unapproved returns.
Editing Your Order
We begin processing orders quickly to ensure fast production and delivery.
If you need to make any changes (size, or details), please contact us immediately at support@turnmefineart.com.
Once your order has entered production, we are no longer able to edit it. Because of our fast workflow, we cannot guarantee changes if the request is not made within hours of purchase.
Shipping Address Changes
Orders are shipped shortly after production is completed.
If you need to update your shipping address, please email support@turnmefineart.com immediately.
We are unable to change the address once the package has been handed over to the courier.Â
If you have any questions, our team is always here to help: support@turnmefineart.com